Privacy Policy
This Privacy Policy explains how Surya Kiran S, a sole proprietor trading as Informed Creator ("we", "us"), collects, uses and protects personal information when you visit informedcreator.com or use our services.
1. Information we collect
- Information you give us: your name, business name, location, email address, phone number and any message you send through our contact form or by email.
- Client materials: photographs, videos, logos, offers and other business details you provide or authorise us to use to create content.
- Account access data: when you grant us partner access through Meta Business Suite, we can view the content and performance data of the connected pages. We never receive or store your passwords.
- Billing information: payments are processed by a third-party payment provider. We receive confirmation of payment and limited billing details, but not your full card number.
- Technical data: our hosting provider may automatically log basic technical information such as IP address, browser type and pages visited, for security and performance.
2. How we use your information
- To respond to enquiries and provide quotes.
- To create, schedule, publish and report on content under your plan.
- To process payments, renewals and refunds.
- To send service messages, such as approvals, reports and renewal reminders.
- To keep our website and services secure and to comply with legal obligations.
We do not sell your personal information, and we do not use it for third-party advertising.
3. Artificial intelligence tools
We use third-party AI tools to produce content. Client materials and business details may be processed by these tools solely to create your deliverables. We do not knowingly submit sensitive personal information to AI tools, and we ask that you do not include it in materials you send us.
4. Who we share information with
We share information only with service providers who help us run the business, and only as needed:
- Website hosting and security (Cloudflare)
- Email (Zoho Mail)
- Payment processing (our payment provider)
- AI video and image generation tools
- Social media platforms you ask us to publish to (Meta, YouTube)
We may also disclose information if required by law or to protect our legal rights.
5. Cookies
Our website does not use advertising or tracking cookies. Our hosting provider may set strictly necessary cookies to protect the site from abuse.
6. Data retention
We keep enquiry information for up to 24 months, and client records for as long as you are a client plus up to 7 years where required for tax and accounting purposes. Client materials are deleted within 90 days after your plan ends, unless you ask us to keep them or we are required to retain them.
7. Security
We use reputable providers with encryption in transit (HTTPS), access controls and two-factor authentication on our business accounts. No system is completely secure, but we take reasonable steps to protect your information.
8. International transfers
We operate from India and serve clients in other countries, including the United States. Your information may be processed in India, the United States and other countries where our service providers operate.
9. Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict certain processing, and to withdraw consent. To make a request, email us. We will respond within 30 days. We will not discriminate against you for exercising your rights.
10. Children
Our services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect information from children.
11. Changes to this policy
We may update this policy from time to time. The version and publication date at the top show when it was last changed.
12. Contact
For privacy questions or requests, email hello@informedcreator.com.